- hello@nomorechores.com
- Open 24 Hours
Have a question? or maybe you're just a bit confused. Have a look below for our most frequently asked questions. At No More Chores, we understand your questions are as unique as your cleaning needs. Our answers are tailored to provide clarity and insights. Your satisfaction is our priority, and we're here to address every concern.
Visit our booking page and tell us a bit about your home, what services you’d like, and provide a credit card to hold your booking. We won’t charge you until after your cleaning.
In addition to online booking, you can also call our Customer Service Team at 647-490-2523 or email us services@nomorechores.com with any questions or to schedule an appointment.
We offer flat rate pricing for cleanings based on the number of bedrooms and bathrooms and the square footage. We also have hourly cleaning options available for partial cleanings and homes larger than 3200 square feet. We are priced very affordably compared to most cleaning companies, please see the quote form to get a detailed quote for your exact situation – or call us 416-490-2523.
Yes! We provide everything so you don’t need to worry about supplying anything. If you prefer that we do use your vacuum or supplies, no problem! Just let us know when making your booking.
We currently do cleaning in Toronto and the surrounding areas which includes Peel, Durham, Halton, and York Region. Please check our Location page to see the total coverage. If you’re located outside of these areas please contact us directly so we can determine availability.
Please see our detail cleaning checklist of services. We also have extra services available if you’d like a deeper cleaning.
We’re available 7 days a week!
Just tell us how our cleaners can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, with their concierge, or in a lockbox so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards, and leave the key where we found it.
Each appointment takes roughly between 2-4 hours, longer for larger and more complex orders.
Our first cleaning of the day starts between 7:30-8:30AM and the last arrival is between 2-4PM. Please note this represents the arrival window, not the cleaning duration. If you require a more precise arrival time please let us know when making your booking, but we can’t guarantee an exact arrival because of the unpredictability of traffic, weather, and other surprises.
Depending on the size of the home you can expect 1 or 2 people, and sometimes extra team members come when needed for larger homes and deep cleans. We are unable to promise or make guarantees around a specific number of cleaners.
Yes, upon request we can use green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals.
Usually we can! We are proud of the fact that you can booking a cleaning with us on the same day or the next day. Just give us a call 647-490-2523 and we will book you in for a time that suits you.
Whether you’re moving into a house or moving out, we’ve got you covered. Our move in/out package is a deep cleaning of the entire home plus interior cabinetry, oven, and refrigerator.
We sure do! Please see our information page and then contact us with your request.
Generally speaking to secure a spot you should book at least 3 business days in advance. We book up very quickly especially on Saturdays but we can often accommodate same day bookings.
Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.
Quite simply, if you’re unsatisfied with your cleaning – let us know within 24 hours and we’ll come back and make it right. Please see our Terms of Service for additional details.
We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
We reward our loyal customers! When you refer a customer to No More Chores, they will get $50 off their next cleaning and you’ll get $50 off your next cleaning too.
Just login to your No More Chores account and click on Refer Friends to Earn Rewards to get your discount code and unique referral link. Simply share that code or referral link with friends and family to earn free cleanings.
Don’t keep your cleaning service all to yourself — share the news with your friends and profit! Who do you know could benefit from our cleaning service?
Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as hand cleaning baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, and extra attention to showers/tubs.
We want to offer our customers a service that fits their situation. For bedrooms that don’t need cleaning, please indicate so in the notes when making your booking and we will credit $15 for each room not cleaned. We also have a flexible hourly service option that will allow you to decide how much you would like us to clean. If you need help coming up with an estimate for your needs, please contact us.
We do not perform the following services:
Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our cleaners for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our cleaners are experienced professionals – the best in the Toronto area!
No More Chores has one of the lowest staff attrition rates in our industry. On average staff working for No More Chores stay over 3 years and have cleaned over 500 homes.
We will make every effort to send the same cleaner(s) every time but we can’t guarantee it. If one of our team members is sick or on vacation we will be sure to send a substitute cleaner or team so that you will receive continued service. You can also request a cleaner in the note and we will do our best to honor your request. If we have to permanently change your cleaner due to staffing change, we’ll be sure to give you a heads up.
If anything goes wrong during your appointment, please call the office 647-490-2523. If you are not happy with the quality of your cleaning for any reason, please call the office or email services@nomorechores.com within 24 hours of your cleaning and we will make arrangements to come back and make things right.
We do store any credit card numbers and our website is protected 100% by a Secure Socket Layer (SLL) security certificate that guarantees your credit card information is safe. Our credit card processor is powered by Stripe, which is PCI-certified and utilizes AES-256 encryption.
Yes our teams carry full liability insurance. If you need proof of insurance please contact us and will gladly provide you with relevant documentation.
Our teams sanitize and clean equipment between cleans, and we always clean with masks and gloves. In addition we are sanitizing and disinfection high-touch surfaces. For a complete list of everything we do to keep your home safe, please view our list Covid Safety Protocols.
When you book your first cleaning, you will receive a confirmation email with instructions about how to create an account. You can login to your account anytime at this link to make changes to your booking or to schedule a new service.
Here you can book appointments, change your password, change or cancel bookings, change your address, and update your credit card.
If you forget your password, please select “I forgot my password” to reset it
You can cancel or change your appointment any time. You can email us services@nomorechores.com or Login to your account.
If the cancellation occurs less than 24 hours before your scheduled cleaning time you will be charged at $75 cancellation fee.
Login to your account anytime, and then click on the your name in the top right corner. In the dropdown menu click “Manage Addresses”, then choose Edit to change your current address or choose Add New Address.
Login to your account to access and print your complete invoice. Go to Booking History, then click on the Date of the booking to see your complete booking invoice.
While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:
To add a tip to your booking yourself, login to your account and click Booking History in the top menu, then click on the appointment date. At the bottom of the booking summary, there is a box where you can input your tip!
This short video explains how:
